THEORBITREK POLICIES

 

Last updated: October 6, 2026

 

Welcome to Theorbitrek. This page brings together the policies and terms that explain how our purchase, shipping, returns, refunds, and data processing work. These policies apply to all customers. Nothing in them limits the mandatory consumer rights you have under the laws of your country or state of residence.

 

Customer Service:

• Email: support@theorbitrek.com

• Hours: Monday to Friday

• Average response time: within 24 business hours

 

 

TABLE OF CONTENTS

 

1. Shipping and Delivery

2. Returns, Right of Withdrawal, and Refunds

3. Privacy Policy

4. Terms and Conditions of Use

5. Cookies and Tracking Technologies

6. Contact and Support

 

 

1) SHIPPING AND DELIVERY

 

1.1 Order Processing

Once payment is confirmed, your order enters processing within 1-3 business days.

 

1.2 Delivery Time

Delivery time may vary depending on:

• Destination country and postal code

• Item availability

• Carrier and customs processing

 

The estimated delivery time is shown at checkout, before you complete your purchase.

Average estimate: 7-14 business days (items shipped from US warehouses usually arrive faster). During peak season (November-December), carriers may need a few extra days.

 

1.3 Shipping Delays and Your Right to Cancel

We may be unable to ship within the time stated at checkout, or within 30 days of your order if no time was stated. In that case, we will notify you before that deadline and give you the choice to either:

• accept the new estimated shipping date, or

• cancel your order and receive a full refund, including shipping costs.

 

1.4 Shipping Costs

Standard shipping is free on all US orders. Any shipping cost for your address is shown at checkout before you pay. During promotional campaigns (e.g., free shipping), the conditions will be clearly stated on the website.

 

1.5 Customs, Duties, and Import Taxes

US orders have no customs fees or import duties to pay on delivery. Applicable sales tax, if any, is calculated and shown at checkout before you pay.

 

1.6 Tracking

When available, the tracking code will be sent by email after your order has shipped.

 

1.7 Incorrect Address or Failed Delivery

Customers are responsible for entering a correct and complete address. Some orders are returned because of an incomplete or incorrect address, or because no one was available to receive them. Reshipping these orders may require a new shipping payment. Alternatively, we will refund the order minus the logistics costs incurred.

 

1.8 Events Beyond Our Control

Delays may occur due to external factors such as high-demand periods, carrier issues, weather, strikes, or local restrictions. If your order is delayed, our team will assist you through our support channels.

 

 

2) RETURNS, RIGHT OF WITHDRAWAL, AND REFUNDS

 

2.1 Right of Withdrawal (14 Days)

You may cancel your purchase within 14 calendar days from the day you, or a person you designate, receive the product, without giving any reason.

 

For customers in the European Union and the United Kingdom, this is a legal right. We extend the same 14-day period to customers in all other countries.

 

2.2 How to Request a Return

To exercise your right of withdrawal, send us a clear statement of your decision before the 14-day period ends:

• Email: support@theorbitrek.com

 

Please include:

• Order number

• Buyer's name

• Product(s) you wish to return

• Photos/video (if the product is defective or damaged)

 

You may use the model withdrawal form at the end of this section, but it is not required.

 

2.3 Returning the Product

You must send the product back within 14 days of informing us of your decision to cancel. Returns are processed locally:

• Orders delivered in the United States are returned to an address in the United States.

• Orders delivered in Europe are returned to an address in Europe.

 

We will provide the return address and instructions when you contact us.

 

2.4 Condition of Returned Products

You may handle the product as you would in a store to check its nature, characteristics, and functioning. Please return it with all accessories and, where possible, in its original packaging.

 

If the product shows handling or use beyond what is necessary to check it, we may reduce the refund in proportion to the loss in value.

 

2.5 Return Shipping Costs

• Change of mind (withdrawal): the customer pays the cost of returning the product.

• Defective, damaged, or incorrect product: you pay nothing. We cover all return shipping costs and will provide the return instructions.

 

2.6 Refunds

Once your withdrawal is accepted, we will refund all payments received for the returned product, including the original standard shipping cost, within 14 days of receiving your withdrawal notice.

• Refunds are issued to the original payment method, unless you expressly agree otherwise, at no extra cost to you.

• We may withhold the refund until we receive the product back or until you provide proof that you have shipped it, whichever comes first.

• If you chose a shipping method more expensive than the standard option, we will only refund the cost of standard shipping.

• Card issuers and payment providers may take additional days to post the refund to your account.

 

2.7 Defective or Non-Conforming Products

If a product arrives defective, damaged, or does not match its description, contact us with photos or video. We will offer a repair, replacement, or refund, as applicable.

 

This is in addition to your statutory rights. In the EU and UK, these include a legal guarantee of conformity of at least 2 years from delivery. In the United States, they include any implied warranties under applicable state law.

 

2.8 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products made to your specifications or clearly personalized.

 

This exception does not affect your rights if the product is defective.

 

2.9 Model Withdrawal Form

(Complete and return this form only if you wish to cancel your purchase.)

 

To: Theorbitrek – support@theorbitrek.com

 

I hereby give notice that I withdraw from my contract of sale of the following goods:

 

Order number: ____________________

Ordered on: ____________________

Received on: ____________________

Name of consumer: ____________________

Address of consumer: ____________________

Date: ____________________

 

 

3) PRIVACY POLICY

 

Theorbitrek respects your privacy. This policy explains how we collect, use, and protect your personal data. Depending on where you live, it complies with the following laws:

• EU and UK: the General Data Protection Regulation (GDPR) and the UK GDPR

• United States: the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA) and similar state privacy laws

• Brazil: the General Data Protection Law (LGPD)

 

3.1 Data Controller

The controller responsible for your personal data is:

Theorbitrek (based in Brazil)

Contact: support@theorbitrek.com

 

3.2 Data We Collect

• Identification and contact data: name, email, phone number

• Order data: shipping and billing address, order history

• Payment data: processed directly by our payment providers. We do not store full card numbers.

• Technical and browsing data: IP address, device, browser, pages visited (see Section 5)

• Communications: messages you send to our support team

 

3.3 How We Use Your Data and Legal Basis

• Processing orders, payments, and deliveries. Legal basis: performance of a contract.

• Customer support, returns, and refunds. Legal basis: performance of a contract.

• Tax, accounting, and consumer law obligations. Legal basis: legal obligation.

• Fraud prevention and website security. Legal basis: legitimate interests.

• Improving our website and services. Legal basis: legitimate interests.

• Marketing emails and personalized advertising. Legal basis: consent, which you may withdraw at any time.

 

3.4 Sharing with Third Parties

We share your data only with service providers essential to our operations, such as:

• Payment processors

• Suppliers and shipping carriers (to fulfill and deliver your order)

• Website hosting, email, and CRM services

• Advertising and analytics platforms (only with your consent where required)

 

These providers may only process your data according to our instructions and applicable law.

 

We do not sell your personal information. Some advertising cookies may be considered "sharing" for cross-context behavioral advertising under California law. You can opt out at any time (see Section 3.7).

 

3.5 International Data Transfers

We are based in Brazil, and some of our service providers are located in other countries, including the United States. As a result, your data may be transferred outside your country of residence. When data from the EU or UK is transferred, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses or an applicable adequacy decision.

 

3.6 Data Retention

We keep your data only as long as necessary for the purposes described above:

• Order and invoice records are kept for the period required by tax and accounting laws.

• Marketing data is kept until you withdraw your consent.

• Other data is deleted or anonymized when it is no longer needed.

 

3.7 Your Rights

Depending on where you live, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Delete your data, subject to legal retention obligations

• Restrict or object to certain processing, including direct marketing

• Data portability: receive your data in a structured, commonly used format

• Withdraw consent at any time, without affecting prior processing

• Opt out of the sale or sharing of personal information and of targeted advertising (U.S. residents)

• Non-discrimination: we will not treat you differently for exercising your rights

• Lodge a complaint with your local data protection authority (EU/UK residents)

 

To exercise your rights: email support@theorbitrek.com. We will respond within 30 days (EU/UK) or 45 days (U.S.), as required by law. We may need to verify your identity before responding.

 

3.8 Children's Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

 

3.9 Security

We use appropriate technical and organizational measures to protect your data. However, no system is 100% secure. In the event of a data breach that affects your rights, we will notify you and the competent authorities as required by law.

 

3.10 Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

 

 

4) TERMS AND CONDITIONS OF USE

 

By purchasing from Theorbitrek, you agree to these terms.

 

4.1 About the Store

Theorbitrek sells sports and fitness products online and ships across the United States.

 

Business information:

• Business name: Theorbitrek

• Country: Brazil

• Email: support@theorbitrek.com

 

4.2 Product Information

We strive to present descriptions and images as accurately as possible. However, there may be minor variations in:

• Color or shade (due to screen or lighting)

• Batch or model

• Minor specifications provided by the supplier

 

4.3 Prices and Promotions

Prices are shown in U.S. dollars (USD). Applicable sales tax, if any, is shown at checkout. Prices may change without prior notice. Orders that have already been confirmed will be honored at the price paid.

 

4.4 Order Acceptance

A contract is formed when we send you the order confirmation email. We may cancel orders suspected of fraud or with inconsistent payment or personal information. If we cancel an order, you will receive a full refund.

 

4.5 Customer Responsibilities

Customers are responsible for:

• Providing accurate information at checkout

• Following order communications

• Ensuring someone is available to receive the order at the address provided

 

4.6 Limitation of Liability

To the extent permitted by law, our liability is limited to the amount paid for the product in question. Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for defective products or for your statutory consumer rights.

 

4.7 Governing Law and Disputes

These terms are governed by the laws of Brazil. If you are a consumer, you also keep the protection of the mandatory provisions of the law of your country of residence. You may bring claims before the courts of your country of residence where the law allows. Before starting any formal process, we encourage you to contact our support team so we can try to resolve the issue together.

 

 

5) COOKIES AND TRACKING TECHNOLOGIES

 

We use cookies and similar technologies to:

• Keep the website working (strictly necessary cookies)

• Remember your preferences

• Measure performance and improve your experience (analytics cookies)

• Personalize ads (advertising cookies)

 

Strictly necessary cookies are always active. Visitors in the EU and UK are asked for consent before any other cookies are used, through the cookie banner.

 

You can change your choices at any time through the Cookie Settings link at the bottom of the page or through your browser settings.

 

U.S. residents: you can opt out of targeted advertising through the Cookie Settings. We also honor Global Privacy Control (GPC) browser signals where required by law.

 

 

6) CONTACT AND SUPPORT

 

Official channels:

• Email: support@theorbitrek.com

• Hours: Monday to Friday