Shipping & Returns
Shipping Policy
We ship across the United States, and shipping is free on every order. Orders are processed within 1-3 business days, and delivery usually takes 7-15 business days depending on where your item ships from (some items ship from US warehouses and arrive faster). The estimate for your address is shown at checkout.
Your tracking number is emailed as soon as your order ships. During peak season (November-December) carriers may need a few extra days. If we can't ship within the time shown at checkout, we'll contact you first: you can accept the new date or cancel for a full refund.
Return & Exchange Policy
You can return your purchase within 14 days of receiving it, no reason needed. To start a return, email support@theorbitrek.com with your order number and the product(s) you want to return. We reply within 24 hours (Mon-Fri) with the return address and instructions.
If you changed your mind, you pay the return shipping. If the item is defective, damaged or wrong, we cover all return costs and offer a replacement or a full refund. Refunds are issued to your original payment method within 14 days of your return request. Full details are in our Store Policy.